answers to frequently asked questions
SHIPPING & DELIVERY POLICY
Truedermalfillers shipments are generally delivered within 5-10 business days (monday–friday, excluding holidays). Orders placed during the weekend (saturday-sunday) will be shipped on monday.
Standard delivery – 50 usd/free (orders over 250 usd).
The amount of the minimum order is 200 usd.
In case the product is currently out of stock, the purchaser will be notified and offered to wait until it’s available.When your order is ready to be shipped, you will receive the e-mail with all shipping details.
NOTE: IF YOU DO NOT RECEIVE THE CONFIRMATION MESSAGE, PLEASE CHECK YOUR JUNK E-MAIL FOLDER.
RETURN POLICY
Since we deal with pharma/medical devices, we do not accept returns once it reaches the clients door. We can only offer a replacement/refund provided that they report the issue within 6 days of purchase and the reason is valid (ie Botox arrived after 15 days, package stuck in customs and has not moved in 14 days, etc). The only time we can accept a return is if it was refused at the door/returned to sender by customs.
PLEASE NOTE: WE WILL NOT REPLACE PACKAGES THAT ARE LOST OR STOLEN DURING SHIPMENT. RETURN SHIPPING IS THE RESPONSIBILITY OF THE PURCHASER.
PRIVACY POLICY
This privacy notice discloses the privacy practices for truedermalfillers.com. This privacy notice applies solely to information collected by this web site.
COMPANY POLICY AND RESPONSIBILITY
Everything we do, and the data we collect, is in pursuit of giving you a better beauty experience
- We take reasonable steps to protect your personal information by creating a personal profile accessible only by a password of your choice.
- We respect your privacy and choices. You can opt-out at any time
- We do not sell your data
- We require partners to abide by the law and protect your information
- We collect only that personal information that is reasonably necessary to process customer orders, including as required by third party service providers such as a shipping company.
CUSTOMER RESPONSIBILITY
The customer is responsible for providing correct and only adequate information.
Dermal Vibes reserves the right to change, modify, add or remove portions of this Policy, at any time.
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